Unable to access email either to send or receive, and whether in Outlook, or on smartphone or in webmail via browser, where I get this useless message:
"Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."
I've tried remedies on the forum which are mainly about clearing cookies but to no avail. This has gone on for days, with dysfunctional virgin on line help just sending me round in circles and demanding never ending logins.
I've no idea about the hacking bit but your experience with no access to email mirrors mine. Can't send email, can't receive email, can't view email on the webmail page, and get that stupid "try again in an hour message". Have tried deleting all cookies and browsing data in Chrome. No change. Been going on for several days now. Before that the emai lservice was pretty awful, no email for a couple of days then it would all appear at once.
Any email address allocated by us to you will at all times belong to us and you may not transfer the address to any person. If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.
It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.
If you cancel your services we’ll give you access to your Virgin Media Mail account for 90 days before we close it. This should provide enough time for you to save any contacts, emails and files you wish to keep.
It's also worth noting Section 1:4 of the Acceptable Use Policy
We may amend, modify or substitute this AUP at any time. Your continued use of any Virgin Media services after any such amendment, modification or substitution constitutes your acceptance of any new AUP. We recommend that you visit our website regularly to check for any updates or amendments to this AUP.
This item puts the onus on the customer to be aware of exactly what their contract contains and how any changes to that contract may affect them.