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catriona79
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Can't access email on desk top

Since Virginmedia have made changes to their website, I can't access my email.  I click on the email link and it doesn't work.  I can access mail on my phone as usual.

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Graham_A
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Re: Can't access email on desk top


@catriona79 wrote:

Since Virginmedia have made changes to their website, I can't access my email.  I click on the email link and it doesn't work.  I can access mail on my phone as usual.


Try using this direct link: https://mail2.virginmedia.com/

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Chris_W1
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Re: Can't access email on desk top

HI catriona79, thanks for the message and welcome back to the forums. I am sorry to hear that you are having trouble with the emails. Can you confirm if the issue was resolved by using the link Graham_A sent? Do this happen on all browsers. Please let us know and we will aim to get this resolved for you. ^Chris

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catriona79
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Re: Can't access email on desk top

Hi,

No,the direct link didnt work. It goes to a blue page saying "connection error, this service is not available right now".  Can get into email on Firefox but not chrome.

 

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John_GS
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Re: Can't access email on desk top

Can you clear cache/cookies for me and try again?

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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catriona79
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Re: Can't access email on desk top

It is resolved thanks.

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