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Can’t access email account

Joining in

Every time I try and login to virgin mail I get the  account is locked or cancelled. I keep trying to get this fixed and all I get is a bit sending me around in circles 


Forum Team
Forum Team

Hi TonyTonyb67,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with accessing your emails. 

Can you confirm if you still have an active broadband account with us? If so, are you able to sign into your My virgin Media account?


Yes of course I still have an active account 

Hi @TonyTonyb67 


Thanks for posting on our community forum and sorry to hear about the issues you're currently experiencing with your email.


I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.



Forum Team

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