Virgin Media Community

[Tweedledee1]

As above really - I can access my email OK through POP3, my usual method, but when I try through the VM wesbite (to access the Spam folder, which is getting some important stuff in it recently), I get a message that says "Connection Error The service is not available right now". I've been trying since Saturday with no joy - any ideas what is going on please, and how can it be fixed?

[Graham_A · Accepted solution]

Usually caused by a corrupt cookie or browser cache.  You could use a different browser or open an incognito/ in private browser window in your existing browser.  

If this works then clear relevant virginmedia cookies in your main browser and try again.

[Tweedledee1]

As simple as that - thanks very much indeed, Graham 👍

[David_Bn]

Thanks for your helpful advice @Graham_A

Pleased to hear this has been resolved for you @Tweedledee1.

Do feel free to come back to our Community Forums if you need any further assistance

Kindest regards,

David_Bn