Hi, for the past week I have been getting the following when trying to access my email. I can still access everything else in my account area.
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
As you are in My VM, click on the MY account tab and you'll see the log out link in the page header (right at the top RHS).
Changing the password is a prerequisite of getting the mailbox unlock. It won't restore access by itself. But it does mean that your credentials have been compromised which is why VM locked your mailbox.
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It is likely that the mailbox has been blocked and we would need to unlock it. can you try accessing from another device to see if you get the same issue and if so we will have not look in to this further and get our security team to unlock it for you. Let us know how it goes ^Chris