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Mrleigh
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Can't access Virgin emails

Hi, for the past week I have been getting the following when trying to access my email. I can still access everything else in my account area.

Sorry!

Your mailbox is not available at the moment.

 

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

 

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

Please help. 

Thanks. 

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Graham_A
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Message 2 of 9
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Re: Can't access Virgin emails

It is likely that your account has been locked for security reasons.

The Forum Team should be able to help get it unlocked.

However, there are other email issues currently occuring, which may delay their response.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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HowardML
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Message 3 of 9
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Re: Can't access Virgin emails

Before they reach this post please try and change your password, otherwise the team won't be able to help.


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Mrleigh
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Re: Can't access Virgin emails

I've changed the password but still the same. I'm not sure how to log out either? 

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HowardML
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Message 5 of 9
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Re: Can't access Virgin emails

As you are in My VM, click on the MY account tab and you'll see the log out link in the page header (right at the top RHS).

Changing the password is a prerequisite of getting the mailbox unlock. It won't restore access by itself. But it does mean that your credentials have been compromised which is why VM locked your mailbox.


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Chris_W1
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Message 6 of 9
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Re: Can't access Virgin emails

HI Mrleigh

 

It is likely that the mailbox has been blocked and we would need to unlock it. can you try accessing from another device to see if you get the same issue and if so we will have not look in to this further and get our security team to unlock it for you. Let us know how it goes ^Chris 

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Mrleigh
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Re: Can't access Virgin emails

Hi Chris, 

I've tried on my mobile, and also on a PC. It comes up with the same error. 

Leigh 

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John_GS
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Message 8 of 9
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Re: Can't access Virgin emails

Hi leigh,

 

Thanks for coming back to us. I'll be happy to look into this for you via PM.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Message 9 of 9
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Re: Can't access Virgin emails

Hi Mrleigh,

 

Thanks for joining me on PM. Just to update the thread, the mailbox was activated ourside.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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