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LindaM1
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Can’t access NTL email account

I can’t access my NTL email account. I had this message 

Cannot Get Mail
No password provided for
"Ntlworld".
Please go to Mail Account
Settings and enter a
password.

I’ve tried changing password in Virgin Media account as suggested in other posts but that hasn’t worked and now can’t get back in to that account as can’t receive email

can anyone help please?

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coenoby
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Re: Can’t access NTL email account


@LindaM1 wrote:

I’ve tried changing password in Virgin Media account as suggested in other posts but that hasn’t worked and now can’t get back in to that account as can’t receive email

can anyone help please?


So what error message are you seeing now when you try to sign in to your VM email account directly via the VM Website from here https://mail2.virginmedia.com/  ?

If you are seeing the "Your mailbox is unavailable..........retry in an hour message" you could try resetting the password again to something you have not used before. 

If you are still unable to access your account on the VM website post back here because it may need to be re-enabled by VM.

 

The other point to make (although I am sure you are well aware 😉) is that once you have reset your VM password, in order to access your emails via the email app on your IOS device, you will need to update the password in the app you are using.

There is a link here how to do that https://www.virginmedia.com/help/virgin-media-mail-how-to-update-email-settings  The way you navigate to update the password does vary slightly depending on the Version of IOS your device is running.

Coenoby

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Zak_M
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Re: Can’t access NTL email account

Good morning @LindaM1

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have been having some issues with your email address. 

 

Please can you provide us with the information requested for coenoby?

 

Kind regards,

Zak_M

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LindaM1
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Re: Can’t access NTL email account

Hi Zak

its finally all working again after another password reset

thanks

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Travis_M
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Re: Can’t access NTL email account

Hi @LindaM1

 

Thanks for the reply!
 

Great to hear this is now up and running, have a great weekend.

 

Regards

Travis_M
Forum Team



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