on 22-03-2022 16:09
on 23-03-2022 10:36
@Cloud128 wrote:
I have accessed my virgin webmail ................ and the blueyonder email does not exist,
I am not a Virgin Media employee but there are a couple of things you could try;
One of the Forum Team (VM employees who support this forum) will contact you via this thread. They can take your details by Private Message, then check on what's happened and if necessary they can escalate it to the relevant technical team.
To give you a heads up though,even if the Forum Team can restore access to that Blueyonder email account, if it is not (and may be never has?) been linked to you current Broadband account it will remain at high risk of being deleted again. That is something you will need to discuss with the Forum Team.
I hope that's helpful
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 23-03-2022 11:03
Thanks for taking the time to reply,
Tried your suggestions at step 1 but unfortunately it just won’t accept the Blueyonder email address as the username.
I’m at step 2 from your post, test message hasn’t come back as not delivered/error so hoping that VM can restore access (this has already been escalated to the technical team but that was 9 days ago and I’ve heard nothing)
The Blueyonder email has always been linked to my account - going back to Telewest days!
Thanks again
on 24-03-2022 09:35
@Cloud128 wrote:I’m at step 2 from your post, test message hasn’t come back as not delivered/error so hoping that VM can restore access (this has already been escalated to the technical team but that was 9 days ago and I’ve heard nothing)
Thanks for coming back with that update.
Personally, I suspect that you will not hear from the technical team. I have escalated your post to the VM Forum Team to check things out for you. They will contact you via this thread so keep an eye out for that.
Do bear in mind what I said about the uncertain future for you Blueyonder email account if it is not linked to your current VM Broadband contract. The fact it is does not appear in your My Virgin Media account confirms it is not linked to your current VM account. When you regain access to the Blueyonder account I would strongly suggest downloading the information you need from it and look to switching to using another email account as your main account.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-03-2022 10:00
Hi Cloud128,
A warm welcome and thanks for posting on our community forums. Sorry yp hear that you're currently having difficulties sending and receiving your Blueyonder emails.
It seems from your post that we have already raised an IT ticket regarding this issue, so we can certainly check on the progress of this.
As you have already followed the amazing advice given from our valued member @coenoby, but this has not resolved the issue, we will need to investigate this further for you.
I will pop you over a private message, please click on the purple envelope to accept the chat.
Kind regards Jodi.
on 24-03-2022 18:30
Good evening, Cloud128
Sorry for the late reply. I just wanted to update you with your Blueyonder email issue. We've been able locate your old Blueyonder email address but unfortunately, it's attached to a former account.
Due to this we will need to get another IT ticket raised to unlink it from this account so we can transfer it across to your current account for you.
I will send you a private message with your IT ticket number shortly. Due to this issue, it will take between 5-7working days for this to be moved across.
I do apologise in advance for any inconvenience this issue has caused.
Kind regards Jodi.
on 25-03-2022 11:09
Good morning, Cloud128.
Just a quick message to say your Blueyonder email address has now been transferred across to your current account and should be accessible as normal.
Please can you try and access your emails and let us know if all is, OK?
Kind regards Jodi
on 25-03-2022 13:48
Hello Jodi,
Tried accessing emails and I get the same error message - cannot get mail, no password provided for “blueyonder.co.uk”
I’ve re- entered the password and still get the same error message.
should I change the password in my vm web mail?
Thanks
on 25-03-2022 13:50
Just checked now the vm webmail account settings, no sign of the Blueyonder email address, just the virgin media one?
on 25-03-2022 14:17
Sorry, was looking in the wrong place, have found the Blueyonder email account, changed to a new password and now all is working fine. Many thanks Jodi!