But when i pressed on the 'forgotten password' link, it didn't recognise the email address i entered either..
That sounds as if your Blueyonder account is not linked to your current VM Broadband account and could possibly have been closed or deleted.
You could check that by signing into your"My Virgin Media" account, that's the one where you can view your latest VM bills etc, and seeing if it is listed there.
You can do sign in to that from here https://my.virginmedia.com/home/signIn
Once you have signed in go to Account settings and then Account details and then see if that Blueyonder address is listed under My profile or Manage Accounts
Post back here if it's not listed and the one of the Forum Team (VM employees who support this forum) will need to check out what has happened.
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