I hope you can help me with me email issue?
I'm a Virginmedia broadband customer.
I can receive email on my phone and laptop but I can't send any mail. This started on my phone and now affects my laptop too. It is the same on other wi-fi networks (in addition to my home network) or when using mobile data.
I am, however, able to send mail from webmail.
When the issue started with my phone I removed my email account, reset my password, waited >30 minutes and then added my account back but this didn't solve the issue.
Please help or advise me of the solution as I can't find anything online that solves this issue.
It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. Open a Command Shell window and enter the following where username:password is replaced with your email address and password, i.e. firstname.lastname@example.org:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.
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And, just to add, I've browsed some other posts for the VM305 issue and then checked DuckDuckGo.com for my IP address and it states that "Your IP address is unavailable" for both devices I am having problems with.
This would indicate you are using a service to anonymise your public IP Address and because it is shared amongst users if one or more users are abusing the service to send spam resulting in Spamhaus listing then Virgin Media's SMTP server will deny access.
Yes, you are correct, I’ve a mesh set up in the house.
I’ve since found out my virgin media ip is logged on spamhaus so I now need to determine the cause.
Thanks for you help, your advice has pointed me in the right direction.