No. Hack now reversed - password authentication now switched back on. VM password changed (well not changed, but highlighted and over typed the old one with the same old one) Still using smtp.blueyonder server Thunderbird working just like it was over a week ago. iPad allowed me to add my blueyonder acc (l deleted it last week but couldn’t add it again) iPhone had been left limping along, receiving but not able to send but now also working fine I can now die happy although waiting for a reply from either Mockridge or Schuler
Thank you everyone for your suggestions and help over the past week
Still having heard nothing from anyone in respect of the cause of such a long outage and lack of information and/or updates from VM, I forwarded both my (unanswered) emails to the new CEO to BBC Watchdog.
Coincidentally, I picked up a voicemail from Lutz Schuler’s office 4 hours after I had forwarded the unanswered emails to the BBC. The caller said they would call me back the following day. True to their word, they did and apologised for the outage and lack of communication throughout and inconvenience caused. They pledged to investigate the issue with a view to improving service levels In the future. A compensatory gesture was also offered and accepted.