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Message 11 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

Try posting on their fb page. I did. It would seem many are affected

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Message 12 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

 


@megamicrofish wrote:

Yep, Still not working for me either since Tuesday. This is beyond a joke!



Had enough.  So emailed the CEO (below).Please feel free to join in and have a go at him also.  Google his name/job title and you'll get his email address - it won't reproduce on here for some reason

 

Dear Mr Mockridge.

I contact you out of shear anger and frustration because, along with many smtp.blueyonder.co.uk Customers, I am unable to send emails and have been since Tuesday, irrespective of which device is used in the attempt.

The Community Forum has posted nothing by way of an update since Tuesday.

The Facebook page replies with the usual "I'm sorry you're having a problem but we are trying our hardest to put it right" platitudes.

I gave up trying to get through to a human on the phone who could help me as my hearing isn't 100% and I struggle with accents.

Two simple questions are consistently asked, but remain unanswered:
1) What has gone wrong? and
2) when will it be fixed?

Can you help?

Regards

[REMOVED]
Customer since before Virgin Media acquired Telewest

Post Edit - Private Information

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 13 of 45
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Re: Can't Send Blueyonder emails since TUESDAY


@BTVM wrote:

 


@megamicrofish wrote:

Yep, Still not working for me either since Tuesday. This is beyond a joke!



Had enough.  So emailed the CEO (below).Please feel free to join in and have a go at him also.  Google his name/job title and you'll get his email address - it won't reproduce on here for some reason

 

Dear Mr Mockridge.

....snip


Tom Mockridge stood down as the CEO of Virgin Media three days ago.

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Message 14 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

Obviously knew I was onto him!  Either that or he's still CEO, using a Blueyonder.co.uk acc and like his Customers, simply hasn't been able to respond to emails for the past three days either? Smiley Very Happy

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Message 15 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

Still not working for me too...absolute joke, and no response about timescales either for a resolution.

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Message 16 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

To be frank - this isn't just affecting Blueyonder, it's affecting all four domains.

I do know Virgin Media are looking into this.  I'm going to ask that @Nathan_B contacts you as he's going to need to pass on details of affected accounts to the email team, while there are quite a few affected posters on here, people like myself haven't been affected..  @Graham_A  and I have been trying to raise the profile of this behind the scenes.

There is a hack that will allow sends from a Virgin Media IP address, but it won't work if you're away from home as it requires that you turn authentication off or to none, depending on your email client.

Tim

P.S.  I'm not a VM employee.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 17 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

I have had no access since 5th Jun 😞

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Message 18 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

I tweeted and told to watch these threads!!

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Message 19 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

We know - please stop spamming other threads when you have one of your own the go. Frustrating it may be but behaviour on the Forums like this invites action by the Mods.


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Message 20 of 45
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Re: Can't Send Blueyonder emails since TUESDAY

Merely trying to to provide assistance and/or information to those (and it would seem there are quite a few) who, like me, are getting absolutely nowhere with this issue.  One would hoped for a degree of support from a “super”user, rather than banal, unhelpful, rule quoting don’t you think?