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Matt123
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Can't Connect to Server smtp.virginmedia.com VM305

My Laptop and Tablet and phone receive emails from    *******@bankside.co.uk

The windows laptop and Android tablet both won't connect to the outgoing smtp,virginmedia,com server for sending emails.   error message.   

Can't Connect to Server  ([525 # 5.7.13 Authentication Denied (VM305) )]

both are logged onto my home Virgin Media wifi hub.

my laptop uses eM Client for emails and my tablet and phone both use Gmail

using the same settings my Android samsung phone connects and sends emails ? but not connected to the WIFI Home Hub.  it's using 4G.

So whats going on ?

I've tried deleting and re installing the account on both and resetting the hub also tried a new password

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Superuser
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Re: Can't Connect to Server smtp.virginmedia.com VM305

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Matt123
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Re: Can't Connect to Server smtp.virginmedia.com VM305

Yes I've seen that and I'm not listed I also have Malwarebytes premium which I've run so Laptop and Tablet are Clean

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Matt123
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Re: Can't Connect to Server smtp.virginmedia.com VM305

So it turns out I've managed to sort this out

checking my IP on https://www.abuseat.org/ I was clear of being on a block list

however i then found reference to another block list checker site and Checking my IP on https://www.spamhaus.org/lookup/

Put me on a “Composite Snowshoe Senders” (CSS) Block List

How on earth I got on there “who knows” as all the emails I send are the odd one here and there and I don't think I've ever sent anything that could be classed as bulk email to anyone.

While on the on the spamhaus site  I Then Entered   my IP and “virginmedia.com” as the host name then followed the instructions.  it then sent me an email code to insert and I waited about half hour and it seems I'm up and running

I Hope this helps Someone else...........

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Superuser
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Re: Can't Connect to Server smtp.virginmedia.com VM305

Sorry my mistake I thought the quoted thread mentioned snowshoe. Good to read you solved the issue.

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