I do not seem to be able to access my email removed Are there issues with the email system at present? I've tried resetting my password but it does not seem to recognise the answer to my security question so am a bit unsure what to do next. Could my account have been compromised and someone change my pw/security question?
If you could help me change my password/security question that would be really helpful.
I've had the account for many years (10+) without any problem.
Look forward to hearing from you soon.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review theForum Guidelines]
Hopefully one of the VM staff forum members will see this thread and contact you via private message.
You may have to wait a time for that to happen though, and in any event it's not a certainty that your access can/will be restored. That would depend on whether they will assist you, being a non-customer, and whether your mailbox has already been deleted.
It's What I Do. I Drink and I Remember Things.
Only mark a post as helpful if your issue has been resolved.
Thank you for your posts and welcome to our community forums. We're here to help.
I'm so sorry to hear that you're having a bit of trouble accessing your email account. As I can see has already been mentioned in this thread, if you don't have an active broadband service linked to the email account in question then it's likely that it has now been deleted. Apologies.
However, so that we can investigate further and confirm, I'm going to send you a private message in a few moments so we can obtain some details from you. Please respond to this at your earliest convenience and we can proceed from there.