Showing results for 
Search instead for 
Did you mean: 

Can someone help me get into my ntlworld email please

Joining in

Hi, just wondering if someone can help me get into my ntlworld email I've tried to log a couple of times this week but just get 

Your mailbox is not available at the moment 

I'm still a VM customer but have to be honest and say its a long time since I've been in my email as I get them redirect to my Gmail. Having told me Dad off for hoarding his emails last week, I thought I best check mine to see what's in there 🙈



Very Insightful Person
Very Insightful Person

@DaveG46 wrote:

Your mailbox is not available at the moment 

That error usually means that Virgin Media have locked your account for some reason. See their post on that here 

You will see from that post that you need to reset your password by changing it to something you have not used before.

The post includes the link ( this page ) on where to go to change your password but is a bit light on the details. Here is a brief summary - once you have signed into the My Virgin Media account click on the "Update settings" tab and then  the "Account details" tab. Scroll down that page and you will see a place to edit the password.

If that does not do the trick post back here.



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks