I received this security message on the 30th October and one of my subsidiary accounts was locked: VMIS158-SUSPICIOUS_ACTIVITY-F009415397.
I use Thunderbird as my Email Client, and everything was working well until the account was locked. I have followed all the recommended procedures (Virus check, new password, etc.). I have even re-installed Thunderbird and created a new account. The SMTP Authentication still fails.
Since then, all my Virgin Media accounts have stopped sending, even my main account.
I assume this is a Server problem, or perhaps an over-zealous security program. Maybe hackers? My gMail account still works perfectly.
Thanks for reaching out to us in our community and welcome, sorry to see you are still facing issues sending Emails, have you tried via another client such as Outlook to see if you still face the same issue?
Thank you for your recommendation. My current Gmail account certainly is working correctly. A Virgin Staff Member is currently investigating my Account, so maybe it will be fixed soon. But automatically forwarding is a good workaround!
If you can reply to David's message he can continue to provide assistance.
We ask you to make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
I quite understand. I did not wish to create an additional thread. Problems with my logins meant that the first post did not show in the Forum, so I tried again. Apparently, the first attempt had got through after all!