Menu
Reply
Wyvern2
  • 32
  • 0
  • 3
On our wavelength
811 Views
Message 1 of 10
Flag for a moderator

Can receive but not send emails

I received this security message on the 30th October and one of my subsidiary accounts was locked: VMIS158-SUSPICIOUS_ACTIVITY-F009415397.

I use Thunderbird as my Email Client, and everything was working well until the account was locked. I have followed all the recommended procedures (Virus check, new password, etc.). I have even re-installed Thunderbird and created a new account. The SMTP Authentication still fails.

Since then, all my Virgin Media accounts have stopped sending, even my main account.

I assume this is a Server problem, or perhaps an over-zealous security program. Maybe hackers? My gMail account still works perfectly.

What is the recommended next step?

0 Kudos
Reply
jpeg1
  • 6.88K
  • 353
  • 1.27K
Legend
794 Views
Message 2 of 10
Flag for a moderator

Re: Can receive but not send emails

My recommended steps are 

1. Get a new email account with Gmail, yahoo, Outlook etc that is not tied to an ISP.

2. Create an automatic forward to the new account from your Virgin inbox.

Paul_DN
  • 9.82K
  • 505
  • 990
Forum Team
Forum Team
775 Views
Message 3 of 10
Flag for a moderator

Re: Can receive but not send emails

Hi Wyvern2,

Thanks for reaching out to us in our community and welcome, sorry to see you are still facing issues sending Emails, have you tried via another client such as Outlook to see if you still face the same issue?

Regards

Paul.

0 Kudos
Reply
Wyvern2
  • 32
  • 0
  • 3
On our wavelength
752 Views
Message 4 of 10
Flag for a moderator

Re: Can receive but not send emails

Thank you for your recommendation. My current Gmail account certainly is working correctly. A Virgin Staff Member is currently investigating my Account, so maybe it will be fixed soon. But automatically forwarding is a good workaround!
0 Kudos
Reply
Paul_DN
  • 9.82K
  • 505
  • 990
Forum Team
Forum Team
710 Views
Message 5 of 10
Flag for a moderator

Re: Can receive but not send emails

Hi Wyvern2,

Thank you for coming back to us, I can see you are also in a private chat with my colleague Dave, please keep it to that post and we will do all we can to help?
Regards

Paul.

0 Kudos
Reply
Wyvern2
  • 32
  • 0
  • 3
On our wavelength
699 Views
Message 6 of 10
Flag for a moderator

Re: Can receive but not send emails

Hi Paul,

Thank you for keeping an eye on this thread. Hopefully, Dave will be able to get the problem sorted!

0 Kudos
Reply
Kath_F
  • 33.72K
  • 1.3K
  • 2.73K
Forum Team
Forum Team
681 Views
Message 7 of 10
Flag for a moderator

Re: Can receive but not send emails

No problem at all Wyvern2. 

If you can reply to David's message he can continue to provide assistance. 

We ask you to make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Take care,
 

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Wyvern2
  • 32
  • 0
  • 3
On our wavelength
664 Views
Message 8 of 10
Flag for a moderator

Re: Can receive but not send emails

Hi Kath,

I quite understand. I did not wish to create an additional thread. Problems with my logins meant that the first post did not show in the Forum, so I tried again. Apparently, the first attempt had got through after all!
0 Kudos
Reply
Wyvern2
  • 32
  • 0
  • 3
On our wavelength
636 Views
Message 9 of 10
Flag for a moderator

Re: Can receive but not send emails

Hi all,
Due to excellent help from Staff Member Dave, the problem has been solved.
Many thanks to everyone involved!
0 Kudos
Reply
Zach_R
  • 4.17K
  • 137
  • 288
Forum Team
Forum Team
591 Views
Message 10 of 10
Flag for a moderator

Re: Can receive but not send emails

Hi @Wyvern2,

Thank you for the update. I'm really glad to hear that you've now been able to sort this out.

Please do reach out if you need any further assistance.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply