not sure, it's an old ntlworld.com account on an iPad using the Mail app
just tried to send an email Following that link, but it says it's for notifications only and I need to be logged in, which I am?
password changed on Virgin Media page
I know I've asked a lot of confusing questions - it all gives us clues on how to lead you to self-help!
Depending on the age of your ipad (and its operating system) - you may need to update the settings to get email sending to work now that you have changed password. Read the info in these two posts and help article. Let us know if you need assistance or if it does not change/help - we can move on to another angle.
This is the Virgin Media community forum. Most of the responses will be from the general public - people who like to help others by sharing knowledge, experience and tips. You aren't giving us much information to assist! If you don't know how to access the settings on your iPad, is that general settings, or email settings? What have you tried? What error message do you get? Have you been able to test things using webmail yet, as advised earlier. That can help us diagnose where the sticking point is.
What we know:
You are a VM customer
You have an @ntlworld.com address
You can't send emails in the apple mail app on an iPad
You changed your password
What we don't know:
Is the email address linked to your billing account? - sign in and look on the my profile page (scroll down to my services), or else on the manage accounts tab
what error message do you get from the ipad?
did you change your password before the problem started or after?
Can you send emails with webmail in a web browser? If not, what error message do you get from that?
Do you have any other equipment that we can use to test your problems?
Is your WAN external public IP address blocked because of spamhaus.org listing? see message 5 in this thread for instructions.
I am including a link to the apple support pages that discuss how to use the email app. There is a link at the bottom of that page to the apple community - but feel free to come back to us - we have a good track record and can talk you through most things. But you need to come back more than once a month or we'll still be helping you in 2025.