If the blueyonder email address is attached to your account it should show under the My Profile or Manage Accounts tabs. If it is there then use the edit/change option to change the password for the email account.
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When i log into my email using my Iphone (IMAP) i am prompted with an Invalid email pop up.
I did manage to update the setting successfuly however i get the 'cannot get mail' message with 'no password provided for blueyonder.co.uk' despite there being a password in the settings and i am then prompted 'please go to mail account settings and enter a password'
I have tried to re-set the password originaly using the my profile page however it then wants me to confirm the changes by checking my email and clicking on the link VM have sent me.
This is the issue, I cant verify the changes because i can not access my email to do this.
If i try to log in via webmail i get 'virgin email is locked' page and to call 0345 454 1111
I have spoken to WM again and they want me to do the password reset and verify the change using the link but when i explained that i can not access my email to verify the changes i was offered no solution.
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great