Can not access email

[Bonnie3]

Hello, I have not been able to access my email @virginmedia.com for the last two days. I do not have a current subscription with Virgin Media so I understand it has most likely been locked. I have used the email for over 6 years now and need access to it to retrieve old contacts and send important documents forward. Thank you in advance for any assistance.

[Gareth_L]

Hi Bonnie3

Sorry to hear about this 
I am more than happy to take a look at this for you 

Although there may be a chance its not accessible 

But we can try 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L