Hi John,
My mum has the Virgin account although I moved from there many years ago. When the email address was set up it was on dial up and my mum now has Virgin TV and Home Phone but I do not know the account number. The account number I have is [MOD EDIT: Removed] with area code 34 but like I say, this is many years old.
I don't recall seeing anything talking about deleting the email and backing up and it has been working fine up until yesterday when I had the email attachment.
I don't think there was anything dodgy about the attachment; it was a menu from a hotel I am booking for my mum's 60th Wedding Anniversary next week.
There have been a couple of occasions in the last 12 months when I couldn't access my mailbox but this usually resolved itself within a couple of days. I just think it very coincidental that this has happened exactly when I tried to view and download the menu.
I do hope you can get me back online as there is stuff in there that I need for a break away to Romania in a couple of weeks!!!