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edtheted1
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Can no longer access Blueyonder email

Really need some help please!

I received a letter through the post to say that my blueyonder email had been hacked and that I need to change the password in order to access it. I have done this this, but I am still unable to access it. Instead, I am met with the following message:

Sorry! Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I have been unable to access my emails since the 17th of June, which is really distressing as I have had this account for over 20 years. I am unable to speak to anyone over the phone about due to a reduction of staff in the call centre, so not sure what to do.

Can anyone help me please?

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Graham_A
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Re: Can no longer access Blueyonder email

The Forum Team will be able to assist you.

They will respond to this thread in due course.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Alex_RM
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Re: Can no longer access Blueyonder email

Hi edtheted1,

 

Thanks for posting and welcome to our community 🙂

 

I can help you with this 🙂 I've sent you over a privates message so I can get a few more details. (purple envelope, top right hand corner)

 

Alex_Rm

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