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smeg_head
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Can I still login to ntlworld email

Who do I need to contact about being able to login to this again? I have changed home address since I created it so my virgin service was terminated at old address and started at new address. Is it orphaned?

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Steven_L
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Re: Can I still login to ntlworld email

Hey smeg_head,

 

If you left Virgin media, your old email address would have been removed from the system after 90 days of you leaving us.

 

Did you leave Virgin Media and then come back to us at a new property?

How long ago was it from when you last used the email account?

 

 

Regards

Steven_L

 

 

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smeg_head
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Re: Can I still login to ntlworld email

I left in May 2018 and re-joined in June 2018 - the ntlworld email address continues to work to this day as it forwards to my gmail account. However I cannot login using it on the virgin media mail login page 'invalid user' or something like that.

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Steven_L
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Re: Can I still login to ntlworld email

Thanks for confirming that Smeg_head, I will need to look into this further via a private message, which I will drop over in a moment, so that we can pass account security and check the details that we cannot over an open forum. 

 

Regards

Steven_L