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CLose my ntlworld email address

Hi,

my wife has an old ntlworld email address that she believes has been hacked and is sending random emails.

she would like the email address deleted and I have read on other post that if I post here someone will be in contact to help with this.

thank you

wp

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Re: CLose my ntlworld email address

Hi WP 🙂

 

Welcome to the forums and thank you for getting in touch. This is certainly something we can take a look at for you.

 

Just to confirm, is the email linked to an active Virgin Media account? If not, we should be able to remove this with no issue. If it is linked to live services, we may not be able to remove this account.

 

Thanks,

Rachael

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Re: CLose my ntlworld email address

No it is not linked to our virgin media account. Thank you Wp
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Re: CLose my ntlworld email address

Thanks for letting us know Wporter131.

 

I'll pop you a private message so I can help you get this sorted 🙂

 

Thanks

 

Melissa

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Delete old virgin media and ntlworld email address

Hi,

i was wondering how I go about deleting old email address.

i have two address that I no longer use and want them deleted.

thank you

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Re: Delete old virgin media and ntlworld email address

If they are secondary addresses, you can log in to your billing account at my.virginmedia.com, and go to the manage accounts tab (see photo).  That offers the deletion of addresses option.  Be warned though, that other customers have complained years later that the addresses are still valid, have been hacked and their personal and financial details are being abused.

So after deleting from your account, run the addresses through mailtester.com and if still valid, come back here to ask VM to sort out the backend mailbox.  Only they can perform that.

If it is a primary address you are enquiring about, that cannot be deleted.

Good luck.

new account.png


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Re: Delete old virgin media and ntlworld email address

Just re-read your posts

If it is the same issue as your post in May (addresses not linked to your billing account), then you definitely need VM Forum Team to work with you.  Did you respond to the PM sent by Melissa_F?


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Re: Delete old virgin media and ntlworld email address

These are two new accounts for me.

the ones back in may where for my wife.

i am just wait for VM to pm me and hopefully get it sorted.

 

thank you

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Re: CLose my ntlworld email address

I will await your PM.

pleas note these are two more accounts, different to the ones posted in May.

 

thank you

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Re: CLose my ntlworld email address

Hello Wpoerter131

 

Thanks for raising this via the community. 

 

I'm going to send you a Private Message to get this looked into further.

 

Thanks

 

Rob

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