CANNOT LOG ONTO MY ONLINE ACCOUNT

[makumgav]

i have my email address and password right, but still won't let me log in, then it asked for my account number which i got off a previous email from you's, and it doesn't recognize that even

[jpeg1]

Is your account number for an existing Virginmedia broadband account? If so you can phone in and identify yourself to get access to the account.  If you don't have a current paid account or your email is not linked to that account, your email account will have been closed. 

[Natalie_L]

Hi makumgav,

Thank you for reaching out to us here on the Community and I am very sorry for any issues you are experiencing with your online account.

On checking from our side,  I can see my colleague has responded to your other thread and is assisting you via private message. To avoid any delays or confusion, we will continue to assist you from there,

Thank you, 

[makumgav]

so what happens now , i sent details ???

[makumgav]

its new , its only been open two weeks