Menu
Reply
Johndonley
  • 7
  • 0
  • 0
Joining in
179 Views
Message 1 of 2
Flag for a moderator

Broadband

Hi 

I upgraded from M100 to M200 two days ago still waiting for the upgrade. Everything has been checked  out at my end. Please could you make the change from your end. I’ve got two sons on Xbox screening at me that wi - fi keeps Glitching stopping them playing.

I’am a new customer not to good so far ?

0 Kudos
Reply
Beth_G
  • 2.57K
  • 160
  • 250
Forum Team
Forum Team
100 Views
Message 2 of 2
Flag for a moderator

Re: Broadband

Hi Johndonley,

 

Welcome to the Community Forums and thanks for posting!

 

I'm sorry that you're still awaiting an package upgrade to go through on your account. Can you please confirm for me whether the upgrade was processed online or over the phone with us? If the upgrade was processed online they can sometimes take a little longer to be processed.

 

Can I also ask that you check your My Virgin Media account to ensure that 200mbs is showing as part of your subscription, rather than 100mbs?

 

Many thanks,

 

Beth

 

0 Kudos
Reply