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YL22
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Broadband

When I try to open my mail box I get the message forbidden. I have phoned Virgin twice and all they do is Change my password 

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John_GS
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Re: Broadband

Hi YL22

 

Thanks for posting and welcome to the community. My apologies for the email issues. I'll PM you now to look into this

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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YL22
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Broadband

It is now one month that I am unable to access my mail box on computers.

when I do I receive the message 

FORBIDDEN or

WE DID NOT RECOGNISE THE USERNAME OR PASSWORD YOU ENTERED PSE TRY AGAIN.

I have tried on many computers and I have asked someone who is an IT TECHNICIEN to try on his computer but the same message comes back.

PLEASE please HELP URGENT 

THANK YOU 

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