Virgin Media Community

[Margaret1M]

For the last 5 days my emails to my sister who has a Tiscali email address have been bounced back.  Any help?  I have a Blueyonder email address.

[HowardML]

Read this thread. The problem isn't fixed. Looks like TalkTalk who own the tiscali domain are culpable. Use web mail to email your sister. That works:

https://community.virginmedia.com/t5/Email/Problems-with-Tiscali/m-p/4709183#M217124

[Graham_A]

@Margaret1M  There is a current issue with Tiscali (Talk Talk) receiving emails sent from Virgin Media domains.  Talk Talk have been asked to investigate and resolve the issue.

There is a long thread on the subject here: https://community.virginmedia.com/t5/Email/Problems-with-Tiscali/td-p/4709183/jump-to/first-unread-m...

Whilst waiting for Talk Talk to resolve this you should be able to get around the problem by sending the emails via the Virgin Media Mail webmail page. https://mail2.virginmedia.com/

[Serena_C]

Hi @Margaret1M 

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding your issue where emails sent to your sisters Tiscali address bounce back.

Unfortunately there is a known issue where Tiscali email addresses do not receive emails sent from Virgin Media, Talk Talk are currently looking into the problem. For more information, please take a look at the thread @Graham_A linked above 🙂

Have you tried sending the emails to your sister via the Virgin Media Mail webmail page instead? https://mail2.virginmedia.com/

Hope this works in the meantime!

Thanks,

Serena