Blueyonder not working. Third day now.

[shallotman]

Now on my third day of no emails on my blueyonder.co.uk. Being a 89 yr old computer moron, got someone in. Hour and a half latter, he was still unable to fix it or find out what the problem was or be able to contact a human being at Virgin. Having been a customer with Virgin from when they first took over our area [ Basildon] maybe it is time to move on.

[coenoby]

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@shallotman wrote:

Now on my third day of no emails on my blueyonder.co.uk.

That's very frustrating.

However if you post a bit more detail about that forum members might be able to offer some constructive advice on how you might be able to restore normal service.

Presumably by  "no emails" you mean that you are not receiving emails but

• does it also mean you cannot  send emails
• or are you saying you cannot access your email account at all?

It would also be useful if you could post any error messages you are getting and whether you are accessing your Blueyonder account via Virgin Media's Webmail service on their website.

 Having been a customer with Virgin from when they first took over our area [ Basildon] maybe it is time to move on.

Well, there may well find there are cheaper broadband deals for you out there.

However, even if you decide not to switch broadband providers you would be well advised to consider using a different email provider. Bear in mind that VM  no longer provide VM email accounts for their new customers or allow existing customers to create new VM email accounts. That suggests that the provision of an email service is not high on VM's list of priorities going forward

Here is a round up of excellent alternative email providers all of whom offer a much better email product than VM https://www.lifewire.com/best-free-email-accounts and you can use them with any broadband provider.

In the meantime just post a bit more information on the issue you are having with your VM email account and you may be able to get it going again, 😉

Coenoby

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[Akua_A]

Hi @shallotman,

Welcome back to our community forums and sorry to hear you are having issues with your email.

We can understand the inconvenience this may have caused and we want to do our best to help. Are you able to answer the questions posed by @coenoby so we can better understand the issue and help?

Thanks,

[shallotman]

May this 89 yr old computer moron thank all who replied. Seems Granddaughter's Boyfriend is a computer wizard and has fixed it for me. Still think it is almost in possible to speak to a human being. Fail to see this being a service. Very old, disgruntled virgin customer. .

[Robert_P]

Thank you for the update and we're glad to hear the email issues have now been resolved, we understand the frustration caused by your experience and will be sure to pass the feedback to the team. We're always looking for ways to improve the service and experience all of our customers receive.

Rob

[shallotman]

Many thanks to all who replied to my problem. Still think it is not O.K. to be told how to sort my problem out by members of the community. Thought I paid Virgin for this service. Who seem to go out of there way so you cannot contact a human being. Shallotman, VERY dissatisfied customer.

[Zach_R]

Hi @shallotman,

It's a shame to hear that you feel this way. Our community forums are just that - a community of other customers and members of staff who are here to help address questions and queries of others. We're always keen to help where we can as soon as we can, but I'm afraid that this isn't an immediate response contact channel unfortunately.

I do apologise for the inconvenience caused with your experience. You are, of course, welcome to post back on here if you need to some help and support in the future. Alternatively, you can also find all of our other available methods of contact detailed on our website.

Thanks,