Have you tried resetting the password via this link Forgotten your Password? | Reset Here | Virgin Media? If this fails because security question answer were not set or are no longer being accepted post back here to have issue flagged to the forum team.
FWIW do consider migrating your email needs over to a new email provider to likely benefit from:
- improved account security, i.e. multifactor authentication
- improved spam filtering
- better support
- no longer having to fear loss of email account when deciding on broadband service provider — Virgin Media email accounts are deleted 90 days after broadband service termination
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