I've been unable to sign into my email account via the Virgin website since 13th. I get a message telling me that my email box is unavailable. Normally I wouldn't be too bothered as I've seen it down before but I am expecting emails from my lawyer about a house sale and I need to reply to them asap.
So I log into the Virgin Website, I follow the email link on the signed in page, I then get presented with the mail box is unavailable.
Answered! Go to Answer
Hi @dtrance 👋,
Welcome back to our Community Forums and thanks for your post.
I am sorry to hear your mailbox was compromised. In these instances, we would lock them and after a virus scan and password reset, the mailbox is unlocked within 15 minutes.
Glad to hear yours is active again but if you need anything else, please let me know 😊
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