on 04-02-2023 11:28
Hi
I have a Blueyonder email which I have had for many years and still use. Recently I received an email from someone saying they have my email address and password which the email showed and was correct. This person is threatening and asking for money. Although I have this email account I do not now have any accounts with Virgin. I have tried to access the email account with the password I have but am unable to gain access. Can any one please help or advise. Thanks
Answered! Go to Answer
on 04-02-2023 13:06
Hi
Thanks for getting back. Yes I have tried this but comes up with an error message incorrect information. (Please ensure you provide the email address you use to sign in to My Virgin Media.) which is the same address.
on 04-02-2023 12:26
FYI: Sextortion emails: how to protect yourself - NCSC.GOV.UK Follow the advice offered and if further help is need post back here.
Have you tried resetting the password via this link Forgotten your Password? | Reset Here | Virgin Media?
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on 04-02-2023 13:06
Hi
Thanks for getting back. Yes I have tried this but comes up with an error message incorrect information. (Please ensure you provide the email address you use to sign in to My Virgin Media.) which is the same address.
on 04-02-2023 13:32
on 04-02-2023 13:32
Issue has been flagged to the forum as they are best placed to help further however be aware:
on 04-02-2023 13:39
on 04-02-2023 13:47
Hi oldblue, thanks for posting and welcome to our community.
Sorry to hear you're being targeted a scammer and for any inconvenience this may be causing you. If the email address in question, is not attached to an active broadband account with us, to resolve your issue, we may need to arrange for the mailbox to be deleted, sorry. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 05-02-2023 15:52
I hope you dont mind me replying This happened to me on the 20th Jan. Its has been horrible, as they took over my facebook and instagram and also using my email to spam and check other accounts login. I have called Virgin 6 times, they promised to change password and 3 times they just changed the virgin media password. Every time I call they want a full history and havent much clue how to help me. I am still seeing activity every day and its so stressful. Virgin promised 3 times to delete my blueyonder email account but still havent. Is am at my wits end. Please help
06-02-2023 18:22 - edited 06-02-2023 18:41
VM emails
If a hacker gets access to your email, they will use it to hack other accounts as you mention such instagram, facebook etc. They do that to get as much information about the victim as possible, and may be for fraudulent purposes or identity theft.
As the virgin media email does not have 2 factor authentication (2FA) hackers only need a password to get into VM email. I do use a strong password with 20 digits for my VM account/email which make it harder and less likely to be hacked and change the password often, I do that regularly every few months or so.
Wise to change your recovery email(s) on any accounts linked to a hacked email, replace with a gmail.com or outlook.com email and set up 2FA. which links to a mobile phone number(s)
If accounts are compromised, try to recover them, I had a similar event with facebook in the past when I was locked out in 2020 and had to prove my identity.
If no longer a customer VM can delete out a compromised legacy email, but if still a customer it should be possible to recover the account yourself or with a forum member and then change the password and security question once access is gained, a primary email address can not be removed if the VM account is still active, I have an old ntlworld.com email still active and pwned so gets spam.
Forgotten your Password? | Reset Here | Virgin Media
Note any legacy email should be not be active after 90 days, so odd so many old emails seem to be hacked.
The email password is the same as the VM account password.
I use outlook.com to log in to my VM account and find that more secure as it has 2FA, and that gives access also to the VM email page.
I no longer use the VM email to link to any of my accounts such as banks, online shopping, facebook, instagram, twitter etc and have switched to other email providers now.
I have noticed the VM security captcha robot check only appears very rarely now, it used to do a robot check every time I logged in , but not now?
on 06-02-2023 22:11
High Alf28
Thanks for your reply. The main concern I have at the moment is I am unable to access my blueyonder email account to change the password and regain control of it. I am waiting on VM to get back to me. I would be happy if VM could cancel this email account but that mey be a problem as I nolonger have a VM account. There must be some way they can delete old emails surley.