Blueyonder email

[Stuboy7]

How do I access my Blueyonder email account to change the password?

[Graham_A]

Log into My Virgin Media with the blueyonder email address and current password then click on Update Settings > Account details > Click edit to the right of password.

[Stuboy7]

Thank you. I failed to mention I cannot remember the password so need to reset.

[Graham_A · Accepted solution]

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@Stuboy7 wrote:

Thank you. I failed to mention I cannot remember the password so need to reset.

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In that case if password reminder questions have been setup for the account concerned then the forgotten password route is the way to change the password.  Click on forgotten link password on the log in page.

Otherwise the VM Forum Team should be able to assist.  The telephone support staff can do this as well if you manage to get a knowledgeable agent.

[Stuboy7]

Thank you for your help.

[Stuboy7]

Is there a member of the VM forum team able to help please?

[Natalie_L]

Hi Stuboy7, 

Welcome to the Community and thank you for posting. 

Sorry to hear you are having issues accessing your email account, we will be able to assist. 

Have you been able to complete the steps on the Forgotten Password page? If so, what happens please? 

Thanks, 

[Stuboy7]

Hi Natalie,

Unfortunately not. I do not have a VM account but have been able to continue using the email address. I now need to verify my account by putting in the password but cannot remember it.

Many thanks

Stuart

[jpeg1]

You may be out of luck. It sounds like the email account has finally been closed. 

[Martin_N]

Thank you for that information Stuboy7. I am happy to check to see if the email address has been locked out. 

I will private message you now to confirm your details. 

^Martin