Virgin Media Community

[jbnufc]

Hi I can't access my blueyonder email account it is asking me to verify my identity but when I input my details it does nothing. Any help please.

John.

[用心棒]

Where are you being asked to verify your identity and, if appropriate, can you post a redacted screenshot?

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[jbnufc]

It was working fine until this morning now will not let me log in.

[用心棒]

Does this issue occur when  using:

• webmail, https://mail2.virginmedia.com/
  The text of the error message shown?
• email client,  like Thunderbird, Outlook, …
  The name of the email client?
  The text of the error message shown?

[Gareth_L · Accepted solution]

Hi jbnufc

Sorry to hear this has happened.

If can explain where the issue is occurring that would be great 

Are you able to access your emails by webmail 

Its hard to be able to help if we issue are not fully explained 

Gareth_L

[jbnufc]

Hi Gareth it will not let me log into my blueyonder email account and I have lost all my important emails.

[jbnufc]

 

[jbnufc]

This is what I get trying to log in with webmail.

 

[jbnufc]

 

[Paulina_Z]

Hi @jbnufc,

Thank you for attaching those screenshots. Can you tell us if you're able to sign into your emails via your MyVirginMedia account? Either on the App or the web browser?

If you cannot, please tell us what error message you're seeing. 

Is your email listed on your online account under Manage Accounts? There should be a list of emails that are attached to your current active account.

Thank you.