Virgin Media Community

[rainydazzle]

Hi

Can anyone please help me. I’ve not been able to access my blueyonder email since October. I get a message saying my mailbox is unavailable

thanks

[用心棒]

See Email accounts locked, mailbox unable, unable to access email account, malware letter

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[rainydazzle]

Thanks for your help but this didn’t work. I changed the password and I still get the same error message

[用心棒]

Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.

[Zak_M]

 Good morning @rainydazzle, 

Welcome to the forums & thank you for taking the time to post. 

I am sorry to hear that you have been experiencing this issue with your email address. 

Please could you confirm if you are a current virgin media customer? 

Kind regards,

Zak_M

[rainydazzle]

Good morning

thank you for responding. I have actually now managed to change my password and access my emails. I did this by doing it on a computer rather than my phone  

thanks for everyone’s help

[Lee_R]

Hi @rainydazzle thanks for getting back to us.

And thanks for confirming you've managed to resolve the issue with your email access. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R