Hi, I don't seem to be bale to access my blueyonder email, is there anyway I can get it unlocked as I am no longer a Virgin Media customer, but need to access and transfer old emails to my gmail account
Thanks for posting and welcome to the community. As you've said the email is not linked to an active account, there is a chance it could have been deleted. Can you try the following; Run a malware scan on all your devices. Change the password to something new unique, never used before. Then leave it 30 mins before attempting to re-access the mailbox.
Hi Hayley, no when I moved house 5 years ago I was told you did not cover my new area, so I created a new generic account with gmail and they have been running together for that time. The strange thing is that I cannot access my email from my @blueyonder.co.uk email, but my wife’s @virginmedia.com email still works and this was piggy backed/created from my blueyonder account. Is there any way you could reset my password so that I can access and move some of my older emails and unsubscribe from companies that are still using this as a point of contact?
Hi Zach, I tried following the steps but couldn’t sign in. I think my old password doesn’t fit the special character and capital letter format. Can you not reset the password for my blueyonder email? Did you need me to provide you with it?