Virgin Media Community

[thirstycamel]

My blue yonder email stopped working 2 days ago on PC & gadgets.  Error message says Cannot get mail no password provided..

The password is there in settings though and I hadn't changed anything. 

Have active virgin broadband etc etc and used the blueyonder  email daily for years

Please help

[用心棒]

t is possible verification fails to complete because your network's public IP Address has been blacklisted by Virgin Media and / or Spamhaus. To see if this is the case:

• are you able to sign into webmail?
• does the issue occur when using another network?
• whilst connected to the network on which the issue occurs try the following:
  a) browse to https://duckduckgo.com/?q=ip&ia=answer and note the Your IP address is value
  b) go to https://www.spamhaus.org/lookup/
  c ) enter the Your IP address is value, from step a, in the Search single IP, domain or hash field and select Lookup
  d) if issues are reported then follow the advice offered

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[Gareth_L]

Hello thirstycamel,

Thanks for your first post and sorry to hear about your email not working
Have you been able to get this sorted yet after the excellent advice given by @用心棒
Please can you let us know how you get on.

Gareth_L