I have 2 blueyonder email accounts and the one has stopped synchronizing subscribed folders and cannot connect to server, have tried reinstalling account several times on different computers to see if my computer was at fault. My blueyonder account works fine just the second account that seems to be blocked, have phoned virgin several times over the last 3 weeks but just get passed around and told to wait for call backs from technical departments who never call back a bit stuck what to do now.
I.ve been with virgin for 18 years or so and did leave for a month say around 4 years ago and went back with them, just assumed email addresses where kept live as long as you kept with them and deleted after a year or so if you left them, recently called them for the sixth time to arrange a call from a technician and now none of my blueyonder emails work and cant log into the virgin web site now.
When you rejoined Virgin with a new account you would have been given a new email address (even if you never used it). You were a new customer and there was was no reason for Virgin to know there was an old account or old email. In fact data protection would prevent them from copying any data from another account.
So your previous email would have become an orphan and eventually expired.
You will have to see if the IT staff can help, but I fear you must be ready for a disappointment.
After 5 weeks of calling virgin and being passed around and promised call backs from technicians which never happened, I almost gave up trying to get my email problem fixed, then I tried virgin media community and after a few days I got contacted from Ryan_N- Forum Team, he managed to fix my problem and I would like to say a big thankyou to Ryan a very skilled and helpful person you really did get me out of a dreadful situation.