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CARMAS1
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Blueyonder email & Gmail

I have long ago set up myself and wife blueyonder emails which forward to our gamil accounts while both settings are the same on both mine & wifes laptops I can send email in gmail from blueyonder address while the wife cannot bounces back no longer have access to account all incoming fine and when i use VM email web login wifes email account very much active please help very frustrating  

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albob
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Re: Blueyonder email & Gmail

The first question to ask is -- "Do you have an active Broadband account with Virgin Media?" - (if not, accounts are liable to be locked/deleted without warning)

 

Two 'stickies' for you to read 

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

or

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

 

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Graham_A
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Re: Blueyonder email & Gmail


@CARMAS1 wrote:

I have long ago set up myself and wife blueyonder emails which forward to our gamil accounts while both settings are the same on both mine & wifes laptops I can send email in gmail from blueyonder address while the wife cannot bounces back no longer have access to account all incoming fine and when i use VM email web login wifes email account very much active please help very frustrating  


Previous similar posts in this forum indicate that this is a Gmail issue.

See this Gmail support thread:

https://support.google.com/mail/thread/130325307/send-mail-from-gmail-got-you-no-longer-have-access-...

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Graham

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Paulina_Z
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Re: Blueyonder email & Gmail

Hi @CARMAS1,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your blueyonder email.

Can you let us know if you have an active Virgin Media account as @albob suggested? Please let us know so we can look into this further and help as much as we can.

Thank you! 🙂

Paulina_Z
Forum Team



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