I am afraid that the email address is reliant on having a broadband account and normally will be deleted 90 days after account is closed, in some cases they are not but do not depend on this. I would always recommend not using a ISP email addresses for important emails as most ISP will delete email once account is closed. There are plenty of other free email addresses around for example gmx, outlook, proton mail etc.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks