Blueyonder email address still not working

[Norman561]

Hi

My Blueyonder Email address is still not working. I have been unable to send or receive emails since the 18th of June.

Despite contacting Virgin Media and being passed from one department to the next the issue remains.

I was advised that a 'Ticket' had been raised and someone would contact me, but still nothing.

I need help. what should I do ?

[Megan_L]

Hi Norman561, 

We have now restored the ability to send and receive emails for all affected accounts. Our teams are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. We apologise for any inconvenience caused.

We do have a Forum thread dedicated to this issue here if you want to keep an eye out for updates 👉 Email Issue.

Thanks,

Megan_L

[Norman561]

Still not receiving anything to my Blueyonder account. Logging on using my PC continually advises me that my settings are out of date. I cant see how to sort this.