Virgin Media Community

[carpentr]

Hiya.

I have a blueyonder account which was once attached to a virgin account. The account is still live- I can see it on Outlook on one computer - but want to install it on Outlook on a new PC since I am now back with Virgin.

When I attempt to set it up it refuses, suggesting that I no longer know the password. I do know the original blueyonder password, but it's possible that it got changed when making it work with Virgin the first time around.

Nothing is showing in 'other email' accounts.

Can I get this installed?

Many thanks

[apcyberax]

if you are now with virgin you may be able to ask VM to move the accounts to your new account., THis will replace all the emails ony our new account with the old ones. from that point you can change he password

[carpentr]

How do I go about asking? I can’t see a telephone number anywhere. 

Thanks. 

[apcyberax]

better off waiting a week here for staff to reply and they can sort it

[Corey_C]

Thanks for your post and welcome to the Community Forums, carpentr,

Apologies for the delayed response. Have you been able to get your accounts transferred since your post?  email accounts.

Cheers,

Corey C

[carpentr]

No - I have no idea who to turn to to get this done.

Roger C

[Corey_C]

Thanks for your reply, carpentr,

I'll send you a PM to confirm your account details.

Cheers,

Corey C