I am no longer a VM customer, but still have an active blueyonder email account. This email account appears to have been compromised, and I would like to reset my password. Unfortunately, I am unable to do this without first logging into My Virgin Media (which I do not have).
Can someone please provide advice on how I can go about changing my password, without having to deactivate the email account.
Unfortunately, you are not going to get the result you desire, trapsy. If you are no longer a customer, the only thing that can be done is to delete the mailbox permanently, as you have no rights to be using the VM servers.
It may have NOT been compromised, it might be the start of the closure process. The mailbox should have been closed AND deleted automatically 90 days after you finished being a customer (according to VM's own Terms and Conditions). But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).
Only VM staff can raise a ticket to get the mailbox deleted manually. The friendly Forum Team will visit this thread in the next few hours (or days?) and then take your personal details by private message.
When they say it is done, you can verify it is gone by running the email address(es) through mailtester.com.
In the meantime, if you still have access via an email client (Try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.
Yes if the email is deleted, you'll no longer be able to access it and cannot send or receive emails. If you wish to have it deleted, please make sure you back up any important emails and then let us know when you're ready so we can arrange this with you.