Virgin Media Community

[BrianA67]

Without warning my blueyonder account was locked on Friday 18 March.

I rcvd following when trying to send/receive

Message on my email:
Server responded:530 5.1.0 Authentication Required (VM401)
Virgin raised 3 tickets 73504523, 73505004, 73504564 apparently all closed without advising me.

Admittedly I no longer have a VM account so can't reset password.

How do I resolve this issue - account locked nit deleted according to first tier call centre support

[crany]

your account is prob locked waiting to be deleated staff used to help with this so you can wait for them to respond but as of late there has been not much they can do so i would consider the account lost

[用心棒 · Accepted solution]

If your email client's SMTP Authentication method is set to No authentication change it to normal Password.

FYI: recommended setting for email client are as follow:

Incoming (either IMAP or POP3)

Account type	IMAP		POP3
Username	richard.branson@virginmedia.com		richard.branson@virginmedia.com
Server port	993		995
Authentication	Password		Password
SSL/TLS	Yes		Yes
Server host	imap.virginmedia.com		pop3.virginmedia.com

Outgoing (SMTP)

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

Should you manage to regain access then the priority should be to:

• backup your emails
• migrate over to another email  service
• confirm deletion of blueyonder.co.uk email accounts

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[Kain_W]

Hi BrianA67,

Thanks for your post and welcome to the community!

Sorry for the issues faced with your email, usually our emails coincide with active Virgin accounts. 

Although emails are still active after an account is closed, there is always the risk of it being deactivated as you don't have a service with us.

When was your account disconnected?

Thanks,

[BrianA67]

Kain as stated on my original post it was Friday 18 March 2022.

Account contains folders that host receipts for a charity site need to reinstate it so that I can move them across into a new email address.

Biggest issue is that Iveasnt warned that this was happening with an account I've had for about 30 years

[Hayley_S]

I understand @BrianA67.

But unfortunately we would be unable to activate a deleted Email account.

It does state in the T&Cs that the email should of been deleted 90 days after your disconnection with us, but some did not but the system has caught up with this and made sure that any accounts not active are removed.

I know this is not ideal, but all we can do is apologise for the inconvenience this has caused.

Many thanks,