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Blueyonder email account hacked and needs to be deleted

6919Blu
Joining in

Hello, my @blueyonder.co.uk email account has been hacked and I need it to be deleted.

I am no longer a customer of Virgin Media - I terminated my account several years ago - hence I cannot login to Virgin Media and request it to be deleted. Virgin were supposed to turn off the account after I left them - but they didn't.

How can I get my @blueyonder.co.uk account deleted permanently?

 

2 REPLIES 2

Akua_A
Forum Team
Forum Team

Hi @6919Blu 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have had this experience with your old email account. We can understand your concern and want to best help. Typically, after account closure, we aim to close associated email accounts within 90 days https://www.virginmedia.com/help/cancel-virgin-media In this case, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

Glad to hear this issue has been resolved @6919Blu 

Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs