Blueyonder email account access

[PhilSteadman]

Hi can anyone help me get access to my Blue yonder email account, I've tried resetting the password as advised on previous posts I've read and this has been unsuccessful... I really need access as my wife bought some o2 priority tickets via my Virgin media account and they've been sent to the blue yonder email address 🤦🏼‍♀️ any help would be greatly appreciated 

[Steven_L]

Hey PhilSteadman,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account, are you currently an active broadband customer with us?

Kind Regards,

Steven_L

[PhilSteadman]

Hi 

Thankyou for the warm welcome, yes I am an active Virgin media customer

[Steven_L]

Thanks for your response PhilSteadman. 

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[PhilSteadman]

Will do thankyou

[PhilSteadman]

Do my messages go into the mailbox?

[Graham_A]

@PhilSteadman private forum messages go into your forum inbox rather than your general email account.  Scroll to the top of the page and look for the purple envelope icon, or click here: https://community.virginmedia.com/t5/notes/privatenotespage

[PhilSteadman]

Thankyou, I've found it, but no message yet

[Graham_A]

@Steven_L Can you please re send your PM to @PhilSteadman  as he hasn't received it.

Thanks 

[Steven_L]

Thanks for letting me know @Graham_A, the private message has now been resent to @PhilSteadman. 

Regards,

Steven_L