Virgin Media Community

[stmawes]

I am unable to send any emails from my normal email account as they are being blocked by smtp.blueyonder.co.uk as my IP address is active on the local abuse blacklist.

How do I resolve this?

[用心棒]

The blocking issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.

FYI: recommended server settings are:

Incoming

Account type	IMAP
Username	richard.branson@virginmedia.com
Server port	993
Authentication	Password
SSL/TLS	Yes
Server host	imap.virginmedia.com

or:

Account type	POP3
Username	richard.branson@virginmedia.com
Server port	995
Authentication	Password
SSL/TLS	Yes
Server host	pop3.virginmedia.com

Outgoing

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

[source: Email settings change https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438]

[Ashleigh_C]

Hi there @stmawes 

Thank you so much for your post to our community forums and welcome to the team! It's great to have you here and thank you to @用心棒 for your insight into this. 

I am so sorry that you are facing this issue with your email! I'd love to take a more in depth look for you so I am going to send you a PM so we can ask a few more questions an get this sorted.

Please keep and eye out for the purple envelope in the top right corner of your screen alerting you to a new message.