Hi there @stmawes
Thank you so much for your post to our community forums and welcome to the team! It's great to have you here and thank you to @用心棒 for your insight into this.
I am so sorry that you are facing this issue with your email! I'd love to take a more in depth look for you so I am going to send you a PM so we can ask a few more questions an get this sorted.
Please keep and eye out for the purple envelope in the top right corner of your screen alerting you to a new message.