Blueyonder account saying no password provided

[h1lleh]

Hi; my blueyonder account when trying to access via my iPhone is saying no password is provided, which isn’t the case the password is there and is correct. 

the email is associated to my virgin account (still a current subscriber to phone, tv and mobile, broadband). 
can someone have a look and see if this is a wider issue or if there’s something wrong with the account please?

[Sololobo]

Did you change the password on your phone client to the "new" password when trying to access your email, and likewise use the "new" password when trying webmail?

Also note the following from the previous provided link:-

If you have any issues 30 minutes after trying the password reset method, do post in our email board with what you have tried, the error message and a screenshot (omitting personal information) so we can assist further. 

[h1lleh]

yea that's correct; I changed passwords twice today and it's not worked; 

However, I've changed it again just, and it's now working - so presume there was a hitch in setting the passwords previously? Either way, it's working now; 

Weird that it stopped working in the first place! But thanks for the help.

[Zak_M]

Glad to hear that you have managed to resolve this @h1lleh. 

Kind regards,

Zak_M