Hum, that shouldn't happen. If you have entered your current VM broadband account details into the Forgotten username page, as well as the other security info it requests it should come back with the Primary username for the account.
Have you perhaps moved house or changed the main account user details since you first obtained the blueyonder email addresses?
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Welcome to the community and thank you for your post. Sorry to hear that you've been having issues with your email accounts. I'll private message you now to take some details so that we can take a look in to this for you.
Re: Blueyonder account names and email failure to send / receive .
I have registered our problem about secondary & primary account holder names in my feedback following the engineer's visit. Unfiortunately that issue and the email account failure to send /receive remind unresolved.
I won't pay a third party Gadget Repair business to sort out what should surely be something for VM/Blueyonder. I can see inline that it's not a unique problem with Blueyonder.