Menu
Reply
v8pel
  • 5
  • 0
  • 0
Joining in
332 Views
Message 1 of 9
Flag for a moderator

Blueyonder account help

Hi guys I wonder if anyone can help me , my wife and me have Blueyonder email accounts from an old virgin account, we have a new account and the blueyonder accounts are not on it!

my blueyonder account has stopped working , I cannot access it , it seems the password has been changed and I cannot access it to change the password 

can any one help it has some very important emails stored on it 

thanks 

0 Kudos
Reply
coenoby
  • 2.16K
  • 302
  • 1.32K
Very Insightful Person
Very Insightful Person
275 Views
Message 2 of 9
Flag for a moderator

Re: Blueyonder account help


@v8pel wrote:

my blueyonder account has stopped working , I cannot access it , it seems the password has been changed and I cannot access it to change the password 


So what error message do you get when you sign in to your Blueyonder email account from here https://mail.virginmedia.com ? Is it "Your mailbox is unavailable"

If it is, you could try resetting your password from here https://my.virginmedia.com/forgot-details/password 

Enter your Blueyonder address as the Username and follow the prompts. When asked to enter your new password I would try entering the old password (if you still know it) rather than a completely new one.

Once that has gone through. wait about 15 minutes and try signing in again  from the first link I gave.  That might re-enable your email account.

If that fails, or you are seeing the"Username or password not recognised" error message your best bet is to wait for one of the Forum Team (VM employees) who support this forum to contact you via this thread.

They will take your details securely via the Forum's private message (PM) facility and are best placed to help you with this.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
v8pel
  • 5
  • 0
  • 0
Joining in
257 Views
Message 3 of 9
Flag for a moderator

Re: Blueyonder account help

Yes email address not recognised , can’t sign in to change the password, spoken to virgin media , it’s not on our new account, my wife’s blueyonder works fine just mine seams to have been hacked and password changed , if I try to use it on my phone it says password not recognised 

0 Kudos
Reply
v8pel
  • 5
  • 0
  • 0
Joining in
255 Views
Message 4 of 9
Flag for a moderator

Re: Blueyonder account help

User name not recognised is the message like the account has been shut down , I have had this Email account for 12 yrs, can the virgin IT guys get it back up and running for me possibly?

Perry 

0 Kudos
Reply
Graham_A
  • 16.55K
  • 2.33K
  • 7.08K
Very Insightful Person
Very Insightful Person
246 Views
Message 5 of 9
Flag for a moderator

Re: Blueyonder account help


@v8pel wrote:

User name not recognised is the message like the account has been shut down , I have had this Email account for 12 yrs, can the virgin IT guys get it back up and running for me possibly?

Perry 


As the email addresses concerned are not linked to your current VM broadband account then the chances of getting them restored are very slim.

When you took out the new VM broadband account that would have been the time to get the email addresses moved to your new account.

VM have since tightened the rules for Move and Transfers.  If your old account and the new account are in exactly the same account holder name it may still be possible.

The process would wipe out any email addresses set up on the current account.

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Steven_L
  • 5.32K
  • 371
  • 540
Forum Team
Forum Team
199 Views
Message 6 of 9
Flag for a moderator

Re: Blueyonder account help

Hey @v8pel,

 

Welcome to the community and thanks for getting in touch with us here on the forums with this mailbox issue.

 

Have you been with Virgin Media throughout the period and moved property or left our services and then came back to us?

 

When was the last time that you accessed your mailbox?

 

Regards,

Steven_L

 

0 Kudos
Reply
v8pel
  • 5
  • 0
  • 0
Joining in
97 Views
Message 7 of 9
Flag for a moderator

Re: Blueyonder account help

Hi yes we left for a short time , went with Sky but changed back again 

0 Kudos
Reply
v8pel
  • 5
  • 0
  • 0
Joining in
95 Views
Message 8 of 9
Flag for a moderator

Re: Blueyonder account help

Hi the last time I accessed it was three weeks ago , then it just suddenly stopped working 

0 Kudos
Reply
Travis_M
  • 943
  • 37
  • 72
Forum Team
Forum Team
94 Views
Message 9 of 9
Flag for a moderator

Re: Blueyonder account help

Hi @v8pel

 

I'm going to private message you now to take a look into this further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply