Thank you for coming back to us and explaining this situation a little further.
Can you confirm if it is the Virginmedia or the Blueyonder email that you're not receiving the reply through?
Once this is confirmed we will be able to run further checks with you.
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I sent an email from Blueyonder and it arrived but the reply didn't arrive and there is no record of the sending in the virginmail account or the subfolder for Blueyonder
Thanks for coming back to me. I am going to PM you now as there's something I'll need to check.
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