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Paulina_Z
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Message 11 of 13
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Re: Blueyonder

on ‎08-01-2022 10:56

Hi @Robert345,

Thank you for coming back to us and explaining this situation a little further.

Can you confirm if it is the Virginmedia or the Blueyonder email that you're not receiving the reply through?

Once this is confirmed we will be able to run further checks with you.

Thank you.

Paulina_Z
Forum Team



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Robert345
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Message 12 of 13
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Re: Blueyonder

on ‎08-01-2022 13:05

I sent an email from Blueyonder and it arrived but the reply didn't arrive and there is no record of the sending in the virginmail account or the subfolder for Blueyonder 

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John_GS
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Message 13 of 13
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Re: Blueyonder

on ‎09-01-2022 13:17

Hi @Robert345

Thanks for coming back to me. I am going to PM you now as there's something I'll need to check.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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