Virgin Media Community

[julianlucas]

I cant log into my blueyonder email via Virgin media

Doesn't recognise my password

When i try to reset password it doesn't even recognise my user name or Email address????

Don't have a internet account with virgin anymore so no bills etc but i do have a mobile account with them

Help

[Graham_A]

A Virgin Media broadband account is required for continued use of a blueyonder email address.  The email account should be closed 90 days after you cease to be a customer.  Sometimes they go on longer but not guaranteed.

[Sofia_B]

Hi @julianlucas.

Thanks for your post 🙂 

I'm sorry to hear this, as so helpfully advised by @Graham_A, you need to have active media services with us in order for the email account to remain active. 

I can appreciate this is frustrating and we apologise for any inconvenience caused. 

If you have any further issues, please pop another post on this thread and we'll happily advise. 

Thanks,

[julianlucas]

my old email seems to be hacked

I no longer have the ability to change its password although the hacker seems to have got in and changed it

how do i now either get the password changed or the Email account closed down ?

[Laurie_C]

Hi julianlucas,

I would be more than happy to help you with this. I'll just need to confirm some details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Thanks,

Laurie

[Graham_A]

@julianlucas The VM Forum Team should be able to get this email address concerned fully deleted.  They will contact you again via this thread as they did previously.

[julianlucas]

I requested my Blueyonder Emails Account to be shut down this morning

Nothing seems to have been done

M account still live

hackers managed to get into my Skype account using my email and take £25 as account still not closed down

[Paulina_Z]

Hi @julianlucas,

I'm really sorry to hear about this update! 

I can see that my colleague Laurie has sent you a Private Message on Tuesday evening in regards to this issue. Please look for a purple envelope on the top right page of your Forum so you can respond to it.

We will be able to help you further once we have the details we need.

Please let us know if there's anything else we can do to help. 

Thanks,

[julianlucas]

I really need the account deleted asap as I am being hacked and the email used to open fraudulent accounts in my name

my Emails are:

[Removed]

my old account i think is

Account [Removed]      i think as it was closed some time ago when i moved from Surbiton

can you confirm when the account will be shut down

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[julianlucas]

Please contact me if you need more info than I have sent as the account needs to be shut down asap due to hacking activity